How do I know if my order has been shipped?
Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Your order may be shipped 3-5 business days after the order is placed. Your order confirmation email will state the current processing time. Once shipped, delivery time within the United States is within 5 business days and 10-21 business days internationally. Delivery dates are estimated, not guaranteed. We do not offer express/overnight shipping currently.
If you have not received a tracking number after 3 business days, please email us at firstname.lastname@example.org. Please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.
After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change or cancel your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or canceled. This is partly since most times, we process orders during non-business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. We can only send to the address entered in PayPal checkout. If your address is incorrect, please email immediately.
What payment options do you accept?
We accept payments via Credit Card via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card in to avoid delays or declines.
We’re Sorry, We Do Not Accept: CODs, Layaway plan, Personal Checks, or Money Orders.
**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.
What is your return policy?
ALL SALES ARE FINAL.